FAQ
FAQ
SHIPPING & DELIVERY
How long does delivery take?
House Of Clogs Australia currently delivers to Australian addresses only.
Orders are generally processed within 1–2 business days. After dispatch:
Express Shipping (Australia Post)
2–5 business days
$9.95
FREE Shipping (Australia Post)
3–7 business days
Free
Delivery timeframes begin from the date of dispatch, not the date the order was placed.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, your order may be fulfilled from Australia, the United States, or China.
House Of Clogs Australia has a physical operation in the United States and operates fulfilment locations in Australia, the United States, and China.
Is shipping free?
Yes. FREE Shipping (Australia Post) is available on eligible Australian orders with no minimum spend required.
Estimated delivery is 3–7 business days after dispatch.
Express Shipping (Australia Post) is available for $9.95, with estimated delivery of 2–5 business days after dispatch.
Do you ship internationally?
We currently deliver to Australian addresses only.
However, House Of Clogs Australia operates through an international fulfilment network, including our physical operation in the United States and fulfilment locations in Australia, the United States, and China.
This means your order may be dispatched from Australia, the United States, or China before being delivered to you in Australia.
How do I track my order?
Once your order has been dispatched, you’ll normally receive a confirmation email containing tracking information.
Internationally fulfilled orders may travel through multiple logistics providers before being transferred to Australia Post or another local or final-mile carrier in Australia. Because of this, your tracking may display more than one carrier or tracking stage.
If you haven’t received tracking information after your order has been processed and dispatched, please check your spam folder or contact us at:
support@houseofclogsaustralia.store
ORDERS & PAYMENTS
What payment methods do you accept?
We accept major payment methods displayed at checkout, which may include Visa, Mastercard, American Express and supported digital wallets such as Apple Pay, Google Pay and Shop Pay.
Available payment methods may vary depending on your device and checkout.
Payments are processed securely through established third-party payment providers. We do not directly store your complete card details.
Can I change or cancel my order after placing it?
Orders are submitted to our fulfilment system automatically after they are placed.
Because processing begins automatically, orders cannot be cancelled once placed.
If you no longer want your order, you will need to wait until it has been delivered and then request a return in accordance with our Refund & Return Policy.
Eligible change-of-mind returns may be requested within 30 days of delivery.
This does not limit any rights or remedies available under the Australian Consumer Law.
My order hasn’t arrived — what do I do?
If your order hasn’t arrived within the estimated timeframe, please check your tracking information first.
Internationally fulfilled parcels may experience additional tracking stages while moving between international and Australian logistics providers.
If your parcel appears stuck or has not updated for several days, contact us at:
support@houseofclogsaustralia.store
We’ll investigate the available tracking information.
RETURNS & REFUNDS
What is your return policy?
We accept eligible change-of-mind returns within 30 days of delivery, provided the item is unused, unworn, unaltered, and returned in its original condition with applicable packaging, tags, and accessories.
Return shipping costs for change-of-mind returns are the customer’s responsibility.
Your rights under the Australian Consumer Law are separate from our voluntary change-of-mind policy. If a product is faulty, damaged, misdescribed, or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.
How do I start a return?
Email:
support@houseofclogsaustralia.store
Please include your order number, the item(s) you would like to return, and the reason for your request.
Our team will generally respond within 1–2 business days with the appropriate instructions.
Please do not send an item directly to any of our fulfilment locations before receiving return instructions from us.
The correct return destination may vary depending on the product, order, original fulfilment location, and reason for the return.
How long do refunds take?
Once an eligible return has been received and assessed, approved refunds are generally processed within 3–5 business days to the original payment method.
Your bank or payment provider may require an additional 5–10 business days to reflect the credit.
Do you offer exchanges?
We don’t currently offer direct exchanges.
If you would like a different item or size, you can return the original product if eligible and place a new order.
PRODUCTS & SIZING
How do I find my size?
Each applicable product page includes a size guide for adults and kids.
For the most accurate fit, measure your foot from heel to longest toe in centimetres and compare the measurement with the size guide.
If you’re between sizes, we generally recommend sizing up.
Are the products waterproof?
Product materials and characteristics may vary by product.
Where a product is made from water-resistant materials such as EVA foam, this will be indicated or reflected in the applicable product information.
Please refer to the individual product page for details.
OTHER QUESTIONS
How do I contact your team?
Email:
support@houseofclogsaustralia.store
Phone:
+61 2 9047 3816
Our customer support team is available Monday to Friday, 9:00am–5:00pm (AEST).
We aim to respond to enquiries within 1–2 business days.
CONTACT US
WE’D LOVE TO HEAR FROM YOU
Whether you have a question about your order, need help with sizing, or want to know more about our products, the House Of Clogs Australia customer support team is here to help.
GET IN TOUCH
Email:
support@houseofclogsaustralia.store
Phone:
+61 2 9047 3816
Website:
houseofclogsaustralia.store
CUSTOMER SERVICE HOURS
Monday to Friday:
9:00am–5:00pm (AEST)
We aim to respond to enquiries within 1–2 business days.
RETURNS
If you need to return a product, please contact our customer support team before sending the item.
Our team will provide the appropriate return instructions and return destination based on your order and circumstances.
Our Australia, United States, and China fulfilment locations are not automatically return addresses.
Do not send a product directly to a fulfilment location unless our customer support team specifically instructs you to do so.
Eligible change-of-mind returns may be requested within 30 days of delivery.
BEFORE YOU WRITE
You may find an immediate answer in one of our policy pages:
📦 Shipping Policy — delivery timeframes, international fulfilment, tracking and express options
🔄 Refund & Return Policy — how to return an item or request a refund
🔒 Privacy Policy — how we collect, use and protect your personal information
📋 Terms of Service — terms governing purchases and use of our website
STORE INFORMATION
House Of Clogs Australia
Email:
support@houseofclogsaustralia.store
Phone:
+61 2 9047 3816
Website:
houseofclogsaustralia.store