Privacy policy
PRIVACY POLICY
Effective date: 3 October 2026
YOUR PRIVACY MATTERS TO US
At House Of Clogs Australia, we are committed to protecting your personal information and being transparent about how we collect, use, disclose, and store it.
This Privacy Policy applies to your interactions with houseofclogsaustralia.store and any related services provided by House Of Clogs Australia.
By visiting our website, communicating with us, or placing an order, you acknowledge the practices described in this Privacy Policy.
WHO WE ARE
House Of Clogs Australia operates as an online retail store serving customers in Australia.
You can contact us at:
Email: support@houseofclogsaustralia.store
Phone: +61 2 9047 3816
Website: houseofclogsaustralia.store
House Of Clogs Australia operates through an international fulfilment network. We have a physical operation in the United States and fulfilment operations in Australia, the United States, and China.
Depending on inventory, product availability, destination, logistics, carrier availability, and operational requirements, orders may be processed or fulfilled from any of these locations.
Our current fulfilment locations include:
AUSTRALIA FULFILMENT LOCATION
182 Pitt St
Sydney NSW 2000
Australia
UNITED STATES PHYSICAL OPERATION AND FULFILMENT LOCATION
30 N Gould St, Ste N
Sheridan, WY 82801
United States
CHINA FULFILMENT LOCATION
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
These are fulfilment locations and should not be interpreted as customer service or return addresses unless we specifically instruct you otherwise.
WHAT INFORMATION WE COLLECT
We collect personal information where reasonably necessary to operate our store, provide our services, process orders, communicate with customers, and meet our legal obligations.
Information you provide directly may include:
• Full name;
• Billing and delivery address;
• Email address;
• Phone number;
• Order and purchase information;
• Account information, if you create an account;
• Messages, enquiries, complaints, reviews, or return requests you send us; and
• Payment-related information necessary to process your transaction.
Payment information is processed through third-party payment providers. We generally do not directly store your complete credit or debit card details.
Information collected automatically may include:
• IP address;
• Browser type;
• Device type and operating system;
• Pages visited and interactions with our website;
• Time spent on the website;
• Referring URLs;
• Approximate location derived from technical information; and
• Cookies, pixels, and similar technologies.
HOW WE USE YOUR INFORMATION
We may use personal information for purposes including:
• Processing and fulfilling orders;
• Arranging packing, shipping, tracking, and delivery;
• Communicating transactional information about your order;
• Providing customer support;
• Processing returns, refunds, complaints, and other requests;
• Managing customer accounts;
• Processing payments and preventing fraudulent transactions;
• Improving our website, products, and customer experience;
• Measuring website and advertising performance;
• Sending marketing communications where permitted;
• Maintaining business, accounting, and transaction records;
• Complying with Australian Consumer Law and other applicable legal or regulatory requirements; and
• Protecting our business, customers, and services against fraud, misuse, or security threats.
MARKETING COMMUNICATIONS
Where required, we will obtain appropriate consent before sending electronic marketing communications.
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us at:
support@houseofclogsaustralia.store
You may continue to receive non-marketing communications that are necessary for your orders, transactions, customer service requests, or our ongoing business relationship with you.
SHARING YOUR INFORMATION
We do not sell or rent your personal information.
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:
• Shopify and ecommerce service providers;
• Payment processors and financial service providers;
• Fulfilment providers and warehouses;
• Logistics companies, postal services, and courier providers;
• Customer service providers;
• Email and communications platforms;
• Marketing and advertising platforms;
• Analytics and website technology providers;
• Fraud prevention and security providers;
• Professional advisers, including accountants or legal advisers; and
• Government, regulatory, law enforcement, or other authorities where required or permitted by law.
We seek to work with service providers that handle personal information securely and appropriately.
INTERNATIONAL FULFILMENT & DATA DISCLOSURE
House Of Clogs Australia operates through an international fulfilment and service network.
We have a physical operation in the United States and fulfilment operations in Australia, the United States, and China.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, your order may be processed or fulfilled from Australia, the United States, or China.
To fulfil an order, information necessary for delivery — such as your name, delivery address, phone number, order details, and other relevant shipping information — may be disclosed to fulfilment providers, logistics providers, warehouses, couriers, or other service providers located outside Australia.
This may include recipients or service providers located in countries such as the United States and China.
We take reasonable steps, where required by applicable law, to ensure that personal information disclosed overseas is handled appropriately.
By operating an international ecommerce service, some personal information may therefore be processed, stored, or accessed outside Australia as necessary to provide our services.
COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies, pixels, and similar technologies to operate the website and understand how customers interact with our services.
These may include:
• Essential cookies — required for functions such as checkout, cart, security, and sessions;
• Functional cookies — used to remember preferences and improve functionality;
• Analytics cookies — used to understand website usage and performance; and
• Marketing and advertising technologies — used to measure advertising and, where applicable, provide more relevant advertising.
You can control certain cookies through your browser or available website privacy controls.
Disabling certain technologies may affect the functionality of the website.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax, dispute-resolution, and regulatory requirements.
For example:
• Order and transaction records may generally be retained for at least 7 years where required for Australian tax, accounting, or business recordkeeping purposes;
• Marketing information may be retained until you unsubscribe, withdraw consent where applicable, or the information is no longer required; and
• Customer support records may be retained for a reasonable period after a matter has been resolved.
Some information may be retained for longer where reasonably necessary or legally required.
YOUR PRIVACY RIGHTS
Depending on applicable law and your circumstances, you may be entitled to request access to or correction of personal information we hold about you.
You may also contact us regarding:
• Concerns about how your personal information is handled;
• Updating inaccurate or incomplete information;
• Marketing preferences or withdrawal of consent;
• Requests relating to deletion where applicable and where we are not legally required to retain the information; and
• Privacy complaints.
To make a privacy request, contact:
support@houseofclogsaustralia.store
We may need to verify your identity before processing certain requests.
PRIVACY COMPLAINTS
If you believe we have mishandled your personal information, please contact us first so we can investigate and respond to your concern.
Australian individuals may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding privacy matters.
DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our website uses encrypted connections, and payment information is processed through established third-party payment providers.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
THIRD-PARTY SERVICES
Our store is hosted using Shopify and may rely on other third-party providers to deliver ecommerce, payment, fulfilment, analytics, marketing, communications, and other services.
Those providers may process information according to their own privacy policies and applicable legal obligations.
THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the applicable privacy policies before providing information to third-party services.
CHILDREN’S PRIVACY
Our services are not specifically directed at children, and we do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.
If you believe a child has provided personal information to us improperly, please contact us.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, fulfilment arrangements, or legal requirements.
Any updated version will be published on this page with a revised effective date where appropriate.
CONTACT US
For questions, concerns, complaints, or requests relating to this Privacy Policy:
House Of Clogs Australia
Email:
support@houseofclogsaustralia.store
Phone:
+61 2 9047 3816
Website:
houseofclogsaustralia.store
FULFILMENT NETWORK
Australia
182 Pitt St
Sydney NSW 2000
Australia
United States — Physical Operation & Fulfilment
30 N Gould St, Ste N
Sheridan, WY 82801
United States
China
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China