Terms of service
TERMS OF SERVICE
Effective date: 3 October 2026
WELCOME TO HOUSE OF CLOGS AUSTRALIA
These Terms of Service (“Terms”) govern your access to and use of the website houseofclogsaustralia.store and any purchases made through it.
By browsing our website or placing an order, you agree to be bound by these Terms.
Please read them carefully before using our website. If you do not agree with these Terms, you should not use our website.
ABOUT US
House Of Clogs Australia is an online retail store serving customers in Australia.
Email: support@houseofclogsaustralia.store
Phone: +61 2 9047 3816
Website: houseofclogsaustralia.store
We operate through an international fulfilment network. We have a physical operation in the United States and fulfilment operations in Australia, the United States, and China.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may be processed or fulfilled from Australia, the United States, or China.
Our current fulfilment locations include:
AUSTRALIA FULFILMENT LOCATION
182 Pitt St
Sydney NSW 2000
Australia
UNITED STATES PHYSICAL OPERATION AND FULFILMENT LOCATION
30 N Gould St, Ste N
Sheridan, WY 82801
United States
CHINA FULFILMENT LOCATION
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
These locations form part of our fulfilment network and are not automatically customer service or return addresses.
ELIGIBILITY
By using this website, you confirm that you are:
• At least 18 years of age, or accessing the website under the supervision of a parent or legal guardian;
• Legally capable of entering into a binding agreement; and
• Not prohibited from purchasing our products under any applicable law.
We may refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, stock unavailability, pricing errors, or other legitimate operational reasons.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law.
PRODUCTS & AVAILABILITY
We make reasonable efforts to ensure that product descriptions, images, availability, and pricing displayed on our website are accurate and up to date.
However:
• Product availability may change without notice;
• We may limit quantities or discontinue products;
• Colours and appearances may vary slightly depending on your device or display settings; and
• Genuine errors in product information or pricing may occasionally occur.
If a product becomes unavailable after an order has been placed and we cannot fulfil the order, we will notify you and provide an appropriate refund.
PRICING & CURRENCY
Prices displayed on houseofclogsaustralia.store are in Australian Dollars (AUD) unless otherwise stated.
Applicable taxes and shipping charges will be displayed as required during the purchasing process.
We may update our prices from time to time. Changes will not ordinarily affect orders already accepted by us, except where permitted by applicable law or where an obvious error has occurred.
Any promotional, comparison, previous, or reference pricing displayed on our website is intended to accurately represent the applicable offer or pricing information.
PLACING AN ORDER
When you place an order through our website:
• You are responsible for ensuring the information submitted is complete and accurate;
• You will normally receive an order confirmation by email;
• Payment must be successfully authorised;
• Orders enter our automated processing and fulfilment system after being placed;
• We may review orders for fraud prevention, stock availability, or other legitimate purposes; and
• We may refuse or cancel an order where reasonably necessary and permitted by law.
If we cancel an order after payment has been collected and no goods are supplied, the applicable amount will be refunded to your original payment method.
ORDER CANCELLATIONS
Orders placed through houseofclogsaustralia.store are submitted to our automated processing and fulfilment system.
Because processing begins automatically, customer-requested cancellations cannot generally be made after an order has been placed.
If you no longer want an order after placing it, you should receive the order and then request a return in accordance with our Refund & Return Policy.
Eligible voluntary returns may be requested within 30 days of delivery, subject to the conditions set out in our Refund & Return Policy.
Nothing in this section limits or excludes any cancellation, refund, consumer guarantee, or other remedy that must be provided under the Australian Consumer Law or other applicable law.
PAYMENT
We accept major credit and debit cards and other payment methods displayed at checkout.
Transactions are:
• Processed through secure third-party payment providers;
• Generally charged in Australian Dollars;
• Subject to authorisation by your card issuer or payment provider; and
• Subject to applicable fraud-prevention and security checks.
We generally do not directly store your complete credit or debit card details.
SHIPPING & DELIVERY
We currently offer the following shipping options for eligible Australian orders:
Express Shipping (Australia Post)
Estimated delivery: 2–5 business days after dispatch
Cost: $9.95
FREE Shipping (Australia Post)
Estimated delivery: 3–7 business days after dispatch
Cost: Free
Delivery estimates begin from dispatch and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
You are responsible for providing a complete and accurate delivery address.
We may use different carriers, logistics providers, warehouses, and fulfilment locations depending on the circumstances of an order.
For full information regarding processing, shipping, tracking, and delivery, please refer to our Shipping Policy.
INTERNATIONAL FULFILMENT
House Of Clogs Australia operates through an international fulfilment network.
We have a physical operation in the United States, and our fulfilment network includes locations in:
• Australia;
• United States; and
• China.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order placed through our Australian website may therefore be processed or dispatched from Australia, our physical operation and fulfilment location in the United States, or our fulfilment location in China.
This means that an Australian customer’s order does not necessarily originate from Australia.
Where an international fulfilment location is used, information reasonably necessary to process and deliver the order may be provided to the relevant fulfilment, logistics, warehouse, postal, or courier providers.
International fulfilment does not exclude, restrict, or modify any consumer guarantee or other right available to Australian consumers under the Australian Consumer Law.
The fulfilment locations listed in these Terms are not automatically return addresses.
Customers must contact us before returning an item so that we can provide the appropriate return instructions and destination.
CUSTOMS & INTERNATIONAL LOGISTICS
Orders dispatched through our United States or China fulfilment locations may pass through international logistics and customs networks before final delivery in Australia.
Where applicable, we work with our logistics providers to facilitate delivery to the customer.
Any charges that a customer is required to pay will be disclosed where required by applicable law or during the purchasing process.
RETURNS & REFUNDS
Returns, refunds, and remedies are handled in accordance with our Refund & Return Policy and applicable Australian law.
For eligible voluntary change-of-mind returns, customers may request a return within 30 days from the date the order was delivered, subject to the conditions contained in our Refund & Return Policy.
Our voluntary 30-day return policy is separate from the consumer guarantees provided under Australian Consumer Law.
Customers should contact:
support@houseofclogsaustralia.store
before returning any product.
Do not send a return directly to any of our fulfilment locations unless our customer support team has specifically instructed you to do so.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to remedies including a repair, replacement, refund, or compensation where required under applicable law.
Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.
INTELLECTUAL PROPERTY
Content available through houseofclogsaustralia.store, including text, graphics, website elements, branding, and other materials, may be owned by House Of Clogs Australia, licensed to us, or otherwise used with appropriate rights.
Nothing in these Terms grants you ownership of our intellectual property or the intellectual property of third parties.
You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected website content without the permission of the relevant rights holder except where permitted by law.
PROHIBITED USE
When using our website, you agree not to:
• Violate applicable laws or regulations;
• Submit deliberately false, misleading, or fraudulent information;
• Attempt to interfere with the operation or security of the website;
• Attempt to gain unauthorised access to systems, accounts, or data;
• Use the website to distribute malicious software or harmful content;
• Scrape or harvest information in a manner prohibited by applicable law; or
• Use our website or services for fraudulent or unlawful purposes.
We may restrict access to our website where reasonably necessary to protect our customers, systems, or business.
WEBSITE AVAILABILITY
We aim to maintain a reliable and accurate website but cannot guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable because of maintenance, technical issues, third-party services, network problems, or circumstances outside our reasonable control.
Nothing in this section excludes rights that cannot legally be excluded under Australian law.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, House Of Clogs Australia is not responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts, or modifies liability, consumer guarantees, rights, or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Where our liability may lawfully be limited, it will be limited only to the extent permitted by applicable law.
THIRD-PARTY SERVICES & LINKS
Our website may use or link to services operated by third parties, including payment providers, logistics companies, analytics providers, social networks, and other technology providers.
We are not responsible for the independent content or practices of third-party websites.
Use of third-party services may also be subject to their own terms and privacy policies.
PRIVACY
Our collection, use, disclosure, and storage of personal information is governed by our Privacy Policy.
Because we use an international fulfilment network, information necessary to fulfil an order may be disclosed to service providers located outside Australia, including in the United States and China.
Please review our Privacy Policy for further information.
CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our services, fulfilment arrangements, business practices, or applicable legal requirements.
The updated Terms will be published on this page with a revised effective date where appropriate.
Changes will not retrospectively remove consumer rights or remedies that have already arisen under applicable law.
SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
GOVERNING LAW
These Terms are governed by the laws applicable in New South Wales, Australia.
Nothing in this section is intended to prevent a consumer from exercising any rights regarding jurisdiction or dispute resolution that are available under applicable Australian law.
CONTACT US
For questions regarding these Terms of Service:
House Of Clogs Australia
Email:
support@houseofclogsaustralia.store
Phone:
+61 2 9047 3816
Website:
houseofclogsaustralia.store
FULFILMENT NETWORK
Australia
182 Pitt St
Sydney NSW 2000
Australia
United States — Physical Operation & Fulfilment
30 N Gould St, Ste N
Sheridan, WY 82801
United States
China
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
These locations are fulfilment locations and should not be used for returns unless our customer support team specifically provides that location as your return destination.