SHIPPING POLICY

Effective date: 3 October 2026

DELIVERING ACROSS AUSTRALIA

At House Of Clogs Australia, we work hard to get your order to you as quickly and reliably as possible.

We operate through an international fulfilment network. We have a physical operation in the United States and fulfilment operations in Australia, the United States, and China.

Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may be processed or dispatched from any of these locations.

Below you’ll find information about processing, fulfilment, shipping, tracking, and delivery.

ORDER PROCESSING

Orders are generally processed within 1–2 business days of payment confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

Once an order is placed, processing begins automatically. Because of this, orders generally cannot be cancelled once submitted. If you no longer want your order, you may request a return after delivery in accordance with our Refund & Return Policy and applicable Australian consumer law.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing tracking information where available.

SHIPPING OPTIONS & TIMEFRAMES

EXPRESS SHIPPING (AUSTRALIA POST)

Estimated delivery:
2–5 business days after dispatch

Cost:
$9.95

FREE SHIPPING (AUSTRALIA POST)

Estimated delivery:
3–7 business days after dispatch

Cost:
Free

Please note:

• Delivery estimates begin from the date of dispatch, not the date the order was placed;
• Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise;
• Peak periods, public holidays, customs processing, carrier disruptions, weather, and other circumstances may affect delivery times;
• Remote or rural areas may require additional delivery time; and
• The logistics provider used before final delivery may vary depending on the fulfilment location and destination.

FREE SHIPPING

We offer FREE Shipping (Australia Post) on eligible orders delivered to Australian addresses.

Estimated delivery is 3–7 business days after dispatch.

Where free shipping is available, it will be displayed automatically at checkout.

EXPRESS SHIPPING

Customers may select Express Shipping (Australia Post) at checkout.

Estimated delivery: 2–5 business days after dispatch
Cost: $9.95

Selecting Express Shipping does not necessarily mean that the order will be dispatched from Australia. Orders may still be fulfilled through our international fulfilment network before entering the Australian delivery network.

INTERNATIONAL FULFILMENT

House Of Clogs Australia operates through an international fulfilment network.

We have a physical operation in the United States and fulfilment operations in Australia, the United States, and China.

Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, your order may therefore be processed or dispatched from:

• Our Australian fulfilment location;
• Our physical operation and fulfilment location in the United States; or
• Our China fulfilment location.

As a result, an order placed through our Australian website does not necessarily originate from Australia.

Internationally fulfilled orders may travel through international logistics networks and may involve multiple logistics providers before reaching the final delivery carrier in Australia.

The location from which an order is fulfilled does not affect any consumer guarantees or other rights available to Australian customers under the Australian Consumer Law.

FULFILMENT LOCATIONS

Our current fulfilment network includes:

AUSTRALIA FULFILMENT LOCATION

182 Pitt St
Sydney NSW 2000
Australia

UNITED STATES PHYSICAL OPERATION AND FULFILMENT LOCATION

30 N Gould St, Ste N
Sheridan, WY 82801
United States

CHINA FULFILMENT LOCATION

Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China

Our United States location is part of our physical operation and fulfilment network, and products may be dispatched directly from there.

Our China location is part of our fulfilment network, and products may also be dispatched directly from there.

These locations are used for fulfilment and logistics purposes and are not automatically customer service or return addresses.

Please do not return an order to any of these locations unless our customer support team has specifically provided that address as your return destination.

CARRIERS & INTERNATIONAL LOGISTICS

The logistics provider used for your order may vary depending on the fulfilment location, destination, service selected, product availability, and operational requirements.

Internationally fulfilled orders may initially be handled by an international logistics provider before being transferred to Australia Post or another applicable local delivery provider for final delivery.

For this reason, tracking may occasionally display more than one carrier, logistics provider, or tracking event during transit.

TRACKING YOUR ORDER

Once your order has been dispatched, you will normally receive an email containing your tracking number or a link to monitor your delivery where tracking is available.

Tracking information may take some time to update after dispatch.

For internationally fulfilled orders, tracking may initially appear through an international logistics provider and later update when the parcel is transferred to Australia Post or another local delivery provider.

If you have not received tracking information after your order has been processed and dispatched, please check your spam or junk folder or contact:

support@houseofclogsaustralia.store

CUSTOMS & INTERNATIONAL TRANSIT

Orders dispatched from our physical operation in the United States or our fulfilment location in China may travel internationally before reaching Australia.

Internationally dispatched orders may pass through customs or international logistics facilities and may be handled by multiple logistics providers before arriving in Australia.

Customs processing and international transit can occasionally affect delivery times.

Where charges are required to be paid by the customer, these will be disclosed where required by applicable law or during the purchasing process.

DELIVERY ADDRESS

Please ensure that your delivery address is complete and accurate at checkout.

Because orders enter processing automatically after being placed, we cannot guarantee that an address can be changed after an order has been submitted.

If you notice an error, contact us as soon as possible at:

support@houseofclogsaustralia.store

We will attempt to assist where possible, but changes cannot be guaranteed once processing or shipping has begun.

UNDELIVERABLE PACKAGES

A parcel may be returned or otherwise classified as undeliverable because of circumstances including:

• An incorrect or incomplete address;
• Failed delivery attempts;
• Failure to collect the parcel;
• Refusal of delivery; or
• Other delivery issues outside our reasonable control.

If this occurs, please contact us so we can review the available options.

Additional shipping costs may apply to redelivery where the delivery failure resulted from incorrect information supplied by the customer or failure to collect the parcel, subject to applicable Australian law.

LOST OR DELAYED ORDERS

If your order has not arrived within the estimated delivery timeframe:

• Check the tracking information provided;
• Allow a reasonable amount of additional time for unexpected carrier or logistics delays; and
• Contact us if the tracking appears to have stopped updating or the parcel is significantly delayed.

Email:
support@houseofclogsaustralia.store

We will review the available tracking information and, where appropriate, contact the relevant logistics or delivery provider.

Your rights under the Australian Consumer Law are not affected by carrier delays, loss, or the use of an international fulfilment location.

DAMAGED IN TRANSIT

If your order arrives damaged, please contact us as soon as reasonably possible with:

• Your order number;
• A description of the issue; and
• Photos of the damaged product and packaging where reasonably available.

We recommend contacting us within 48 hours where possible because this can assist us in investigating transit damage with the carrier.

However, this recommended timeframe does not limit or exclude any rights or remedies you may have under the Australian Consumer Law.

Where applicable, we will arrange an appropriate remedy in accordance with our Refund & Return Policy and Australian Consumer Law.

MULTIPLE PACKAGES

In some circumstances, products within the same order may be fulfilled from different inventory locations.

This means an order may arrive in more than one package and at different times.

Where available, separate tracking information may be provided for each shipment.

RETURNS

We offer a 30-day return period, subject to the terms and eligibility requirements of our Refund & Return Policy and applicable Australian law.

Our fulfilment locations, including our United States physical operation and our Australia and China fulfilment locations, are not automatically return addresses.

Before returning any product, contact:

support@houseofclogsaustralia.store

Our team will provide the appropriate return instructions and destination based on your order and circumstances.

Please do not send products directly to a fulfilment location without receiving return instructions from us first.

CONTACT US

For shipping-related questions:

House Of Clogs Australia

Email:
support@houseofclogsaustralia.store

Phone:
+61 2 9047 3816

Website:
houseofclogsaustralia.store